Frequently Asked Questions (FAQ)

Do you offer returns or refunds?
No. Nusaiba currently offers exchanges only within 7 days of receiving your order.

How do exchanges work?
Email us at info@nusaiba.co.uk within 7 days with your order number and reason for exchange. Items must be in original condition with tags attached.

Do you ship internationally?
Yes, we ship both within the UK and internationally.

Are customs fees included?
No. International customers are responsible for any customs duties or import taxes charged by their country.

How long does shipping take?
UK orders typically arrive within 2–5 business days. International orders take approximately 7–14 business days.

How can I contact you?
You can reach us at info@nusaiba.co.uk.